Frequently Asked Questions
Yarn Care
Superwash wool is machine washable but washing separately in cold water and drying flat when possible ensures your beloved handiwork stays vibrant and soft for years.
Untreated (Nonsuperwash) wool should always be gently hand washed in cool water. It is not washing machine or dryer safe.
Cold water is recommended for all bases.
Contact
Please email rita@exlibrisfibers.com for all inquiries. Social media inboxes are not monitored.
I don't see a yarn online - is it in stock?
All currently available yarn and items are listed online! The best way to keep up with restocks, events, and updates is the newsletter. If you have a project in mind and can wait a few weeks, please reach out! I am often able to fit a few custom orders in per quarter.
Wholesale
Please see the Wholesale Page for the most up to date information
Sustainability practices
Water and dye are conserved and reused. Clean, intact packaging materials are reused when possible. Much of the dye studio equipment is secondhand or repurposed materials.
None of your yarn comes from any source that practices mulesing. A curated selection of domestic and nonsuperwash bases further reduces emissions and sustains regional economies.
Ex Libris Fibers is a city neighborhood "low car" operation and largely conducted by bicycle when possible, saving 16-20 pounds of carbon emissions per month.
Are there dye lots?
Ex Libris dye batches are not numbered but new batches of a color are not listed until the previous batch has sold out to make sure your project will be as consistent as possible.
Alternating skeins is one technique that can be used to combine yarns from different dye batches for a more uniform look.
Preorders/Dyed to Order
Shipped orders containing both Preorders (Dyed to Order) and Ready to Ship skeins will ship at the time of the preorder shipment to accommodate the time necessary to create your skeins. Any Ready to Ship skeins needed earlier must be placed as a separate order from preorder carts.
Ex Libris Fibers opens preorder (dyed to order) listings periodically to provide opportunities for limited colors, special items, and custom quantities of the same dye batch for that special project.
Preorder listings specify the time frame for production and delivery of yarn. Timelines have been carefully calculated based on years of experience producing and fulfilling custom orders, wholesale orders, and large quantities of obsessively hand-dyed, small batch yarn on multiple deadlines.
In the unlikely event that a projected preorder timeline suffers a delay beyond what was promised in the item listing, you will always be notified via email, with a refund as an option if the interrupted timeline no longer works for you.
In-Person Shopping / Delivery / Pick Up?
All online orders are shipped. Ex Libris Fibers is available at select stockists and many events far and near throughout the year. Delivery and pick up requests are not able to be accommodated.
Shipping Carriers
USPS is a preferred carrier. However, due to rapidly increasing irregularities and delays with tracking and delivery, UPS is an alternate option. USPS orders ship out 2-3 times per week, but UPS is an option if you are affected by the USPS issues. UPS ship out once per week.